Health Care Quality Initiatives in the South West LHIN

Quality health care matters.  Research shows that poor quality health care is costly and high costs can be associated with hospital-acquired infections, adverse drug events, patients with chronic diseases who not always receive the optimal care and avoidable admissions. We also know quality improvement initiatives can reduce costs, but to do this, it does require careful planning, leadership and expertise and a sustained relentless focus on high quality implementation.”

The South West LHIN has dedicated resources to assist with this cultural shift, with the South West Quality and Process Improvement program (QPI) which is housed at the South West CCAC.  The goal of QPI is to support and foster an environment of continuous quality improvement across the South West LHIN.

South West LHIN Quality Awards Program!

The Quality Awards program was announced at the South West LHIN 2011 Quality Symposium to recognize organizations that have implemented a sustainable quality improvement initiative by working together to achieve performance excellence. 

Click here to apply and for more information.

Past Winners
Category 1: Population-based Integrated Health Services
  • 2012 – Shaken Baby Syndrome Prevention Project
  • 2013- Home First
  • 2014 – Owen Sound Family Health Team Diabetes Strategy

Category 2: Centrally Coordinated Resource Capacity
  • 2012- eShift , Regional Hip Fracture Project (it was a tie)
  • 2013- Reducing Emergency Wait Times Through the Medical Value Stream
  • 2014- Non-Emergent Patient Transportation Project.

Sustaining lessons learned from Partnerships for Health (PFH)

A concerted three-year program designed to improve care for people with diabetes through partnerships with primary care in the South West LHIN was very successful, with 73 primary care teams taking part. In all, improvements were made in 10 of 11 clinical outcomes.

Lessons learned from the program which focused on building partnerships between primary and community care, engaging patients in self-care, and making better use of information technology are now being embedded in the QPI program.

Now known as “Partnering for Quality in Chronic Disease Care,” QPI Improvement Coaches will work with PFH teams to sustain and ultimately spread their great work.  

Quest for Quality website

q4q logo




The QPI website, provides information and inspiration to providers engaged in the quality improvement process. The site provides links to tools and templates, and will also enable data collection and reporting of priority quality projects.