South West LHIN Quality Awards

 Congratulations to the 2018 Quality Awards winners

The 2018 Quality Awards recognize award-worthy initiatives that make a difference for the people we serve and our local health care system. Each year, there are two awards given. One award recognizes a small/medium size quality improvement project and the other award recognizes a large scale quality improvement project. 

The 2018 Quality Award process used evaluation criteria based on the Quality Improvement Enabling Framework and the Quadruple Aim to select the winning projects. On May 14, 2018, the South West LHIN cancelled the Quality Symposium, scheduled for May 31, 2018, as it fell within the writ of election period. As a result, we did not present the Quality Awards to our two winners.

We’re delighted our winners could attend the July 17, 2018 Board of Director meeting to receive this important acknowledgment.

The winner of the medium/small project is CMHA Middlesex for their work in improving access to mental health services using QI methods to improve case management wait times for clients. Seeking treatment is often a big step for someone dealing with a mental health problem. However, access to services often starts with an assessment, followed by a long wait. This project aimed to decrease avoidable wait times for referral services in London offered through CMHA Middlesex to under 14 days. This project reduced wait times for service, improved the client experience, and ensured continuity of care.  


The winner of the large project is the South West Health Linksapproach to Coordinated Care Planning. A more collaborative approach to providing care for people living with multiple chronic conditions is being achieved through the Health Links approach to Coordinated Care Planning. This approach brings the full care team together; the individual, at least two or more health service providers, social service providers, and other formal/informal supports. Together, they establish a shared understanding of the individuals’ goals and develop and implement a Coordinated Care Plan to best support what is most important to him/her. When we compare a 6-month period before and after Coordinated Care Planning, this approach to care reduces the rate of unplanned Emergency Department (ED) visits by 26%, the rate of unplanned hospital admissions by 35%, and the length of stay in hospital by 5.8 days. Thanks to North Perth Family Health Team, Thames Valley Family Health Team, Owen Sound Family Health Team, Grey Bruce Health Services, South Bruce Grey Health Centre, Brockton and Area Family Health Team, Oxford County Community Health Centre, Canadian Mental Health Association – Oxford, East Elgin Family Health Team and the South West LHIN for leading the development of this approach and to all across the South West LHIN who have embraced Coordinated Care Planning to better support those who need it most.              

About the projects 

Small/Medium Quality Improvement Projects Smaller in scope (address local problems), involve fewer stakeholders and are often carried out within the resources of the participating organizations.  Large Quality Improvement Initiatives
Larger in scope, typically LHIN-wide initiatives with greater complexity, involving multiple stakeholders and are usually funded projects. 

To be eligible for an award, initiatives must demonstrate sustainable system change and involve two or more organizations or agencies, at least one of which is LHIN-funded. Cross-continuum collaboration is encouraged.


Quality Improvement Enabling Framework  - explanation of elements  
QIEF Presentation