2017 Quality Award Applicants

More information and contact details for our 2017 Quality Award Applicants

Assess and Restore: Improving Health Outcomes for Older Adults
Alzheimer Four Counties Health System Collaborative
Connecting Care To Home
Counselling on Prognostic Uncertainty
The Cogwall
Grey Bruce Health Link
Image Sharing Beyond LHIN Boarders
London Prefetch Project
London Transfer Project
Knollcrest Wellness Campus
Mentoring, Education, and Clinical Tools for Addiction: Primary Care-Hospital Integration
Non-Emergency Transport Team (NET) Adverse Event Project
Optimizing Transitions To Care
Oxford Walk-In Counselling
Parkwood Transitional and Lifelong Care
PINOT: Patients In Need Of Teams
Project Lifesaver
Vision Care Phase 2
Zero Suicide Initiative

Connecting Care To Home

London Health Sciences Centre and South West Community Care Access Centre, have developed a unique partnership with St. Joseph’s Health Care London and the Thames Valley Family Health Team to develop an innovative service delivery model to support two patient populations that will benefit significantly from an integrated approach. Connecting Care to Home (CC2H) is an integrated, multi-disciplinary team approach across care settings (hospital, community and primary care), developed to support patients with chronic diseases. This integrated care pathway has led to improved quality of care and patient experience.

Project Data

Contact: Nasser Khalil and Laurie Gould

The Cogwall

The “CogWall” is the result of a partnership between Woodstock Hospital and Fanshawe College and is designed to engage and stimulate patients with memory impairments during their admission to the hospital, aiming to decrease both physical and cognitive decline.

Woodstock Hospital is committed to providing a compassionate and caring environment for patients. Innovative projects such as the CogWall are an example of how the hospital is meeting the needs of patients and their families and striving to improve patient outcomes.

Informational video

Contact: Dominique Stanley

Grey Bruce Health Link

The Health Link is a collaborative approach to care for individuals with multiple complex chronic conditions. The approach is about bringing multiple providers together, with the individual and his/her informal supports, to collectively understand the goals of the individual and develop a care plan to best support him/her.

Infographic

Contact: Debbie Taylor

Knollcrest Wellness Campus

Knollcrest Lodge is so much more than a LTC Home, we are also a wellness campus which includes Community Outreach Services, a 12 unit attached apartment building, Countryside Midwifery, Milverton and District Medical Clinic, Perth District health unit Smiles Dental Clinic and Mother and Young child NP clinic, Physiotherapy, Lawyer, Optometrist, Connect hearing, drop off for water testing and drop off for medical supplies through CCAC. All of these services provided for the community which includes a large Anabaptist population.

Infographic

Contact: Susan Rae

Non-Emergency Transport Team

The Non-Emergency Transport Team (NET) identified a need to standardize responses during any patient transport wherein an adverse event occurred. The NET created a step by step action plan and role and responsibility for all hospital staff members involved in the transportation of a patient at both sending and receiving facilities. The user has quick access to Cue Cards which describe step by step roles and responsibilities for the escort, sending and receiving physicians, facilities and for the drivers, attendant, dispatcher, supervisor and manager of the transport company. This development of standardization ensured the continuum of patient safety and risk during transportation – as well as standards for investigation and resolution of issues.

Contact: Pam Matheson

Optimizing Transitions To Care

Discharging patients from the hospital is a complex process and preventing avoidable readmissions has the potential to improve both the quality of life for patients and the financial sustainability of the health care system. Improving the discharge process is one method to mitigate readmission to the hospital. Historically, St. Thomas Elgin General Hospital (STEGH) consistently experienced higher than expected readmission rates. Additionally, the overall percentage of patients attending a follow up appointment with a primary care physician within seven days of discharge from hospital was lower than the provincial average. Through partnerships with several stakeholders STEGH has achieved significant improvements.

Infographic

Contact: Emily Sheridan

Project Lifesaver

A community safety program designed to protect and locate wandering, missing persons.

Brochure

Contact: Michele Hough

Vision Care Phase 2

Our project team designed and piloted an awareness campaign to convey the importance of annual vision screening for patients with diabetes, emphasizing that it is covered by OHIP. The materials were used in a proof of concept pilot with patients across the South West LHIN via social media, printed materials, newspaper advertisements, television interviews and a web site, diabetesvisionscreening.ca.

Infographic

Contact: Michelle Mahood

Zero Suicide Initiative

St. Joseph’s Health Care London is embarking on the leadership of Canada’s first Zero Suicide Initiative. This system-wide quality improvement initiative sets a bold goal of reducing suicides and attempted suicides by wrapping care around the individual so that fewer people fall through gaps in their care journey. In this way, Zero Suicide will help to create safe bridges in transitions of care. Phase one of this initiative is currently being implemented within the Adult Ambulatory Mental Health Care Program at St. Joseph’s Parkwood Institute where individuals are assessed for risk, offered suicide prevention strategies, and if needed, a safety plan.

Contact: Katerina Barton