Quality Improvement

Quality Improvement is a catalyst for change needed to achieve better health, better health outcomes, better care and better value. Building a culture of quality improvement, developing capacity, and embedding structured improvement methods into change initiatives has been and continues to be an implementation priority for the South West LHIN and health service providers. Creating a culture that is relentless in its pursuit of quality improvement requires continuous and sustained involvement from all stakeholders, particularly those who use health care services, to develop a shared understanding of the opportunities to improve the experience of care, implement the required changes, study the results and make refinements. These changes often include changing behaviour patterns and how systems operate.

Submit a quality improvement success story to the South West LHIN 

Quality Advisory Group

The Quality Advisory Group guides the South West LHIN’s Quality Improvement approach. The group is comprised of highly-skilled industry leaders tasked with fostering a Quality Improvement culture across the South West LHIN. The group provides expert advice to the Health System Leadership Council and promotes using the Quality Improvement Enabling Framework at multiple levels – within organizations, within various quality improvement initiatives, and at a system level. At a system level, it will identify and advance strategies to strengthen a quality improvement culture across the LHIN and support broader implementation of the Framework.


 Name Organization
Mary Atkinson Listowel-Wingham Hospital Alliance
Linda Adamson
Chartwell London
Mary Cardinal Huron Perth Family Health Team
Kristie Clark Primacare
Sonja Glass Grey Bruce Health Services
Catherine Hardman Choices for Change
Rachel LaBonte
Partnering for Quality
Sue McCutcheon
South West CCAC
Gordon, Milak
South West CCAC
Sandie Seamen Health Quality Ontario
Carmell Tait Participation House
Carol Weigel Home & Community Support Services of Grey Bruce
Judith Wiley
Central Community Health Centre
Mark Brintnell South West LHIN
Kevin De Jong South West LHIN
Kelly Gillis South West LHIN
Nicole Robinson South West LHIN
Rachel Stack South West LHIN

Quality Improvement Enabling Framework

Developed by the Quality Advisory Group, the Framework was developed to guide the South West LHIN quality improvement activities. It provides a foundation for the work of the advisory group. The framework has been successfully applied at the health service provider level as a way to develop more effective and better aligned initiatives as part of their organization’s ongoing quality improvement efforts.

Experience Based Design

Experience Based Design uses experience to gain insights from which you can identify and co-design opportunities for improvement. It is about understanding the emotional journey in our healthcare system and designing an improved healthcare experienceIt incorporates the patient voice into health system design by observing and involving patients/clients in the process and asking how they want to be cared for. 

Quality Symposium

The Quality Symposium is an annual event that brings together 300-400 health service providers, governors and partners for a day of education and inspiration around quality improvement best practices. This event is accessible and free of charge.

Quality Awards

The Quality Awards recognize organizations that have implemented a sustainable quality improvement initiative by working together to achieve performance excellence. The Quality Awards program is a way to recognize organizations that have partnered together to implement a sustainable quality improvement initiative to achieve performance excellence. To be eligible for an award, the initiative must demonstrate sustainable system change and involve two or more organizations or agencies, at least one of which is LHIN-funded. Cross-continuum collaboration is encouraged. The awards are handed out each year at the Quality Symposium. 

Past Winners 

Category 1: Population-based Integrated Health Services
  • Shaken Baby Syndrome Prevention Project, 2012 
  • Home First, 2013 
  • Owen Sound Family Health Team Diabetes Strategy, 2014  
  • Connecting Care Collaborative, 2015
Category 2: Centrally Coordinated Resource Capacity
  • eShift -- Regional Hip Fracture Project (tie), 2012
  • Reducing Emergency Wait Times Through the Medical Value Stream, 2013
  • Non-Emergent Patient Transportation Project, 2014
  • Southwestern Ontario Stroke Network Stroke Capacity Assessment and Best Practice Implementation Project, 2015


  • Excellent Care for All Act 
  • Health Quality Ontario
  • Quality Compass (HQO)
     searchable tool centered around priority health care topics with a focus on best practices, change ideas linked with indicators, targets and measures, and tools and resources to bridge gaps in care and improve the uptake of best practices.
  • Quest for Quality 
    Information and inspiration, including tools and templates, for providers engaged in the quality improvement process. It will also help with data collection and reporting of priority quality projects.  
    Partnering for Quality
  • Supports system-level quality improvements in chronic disease care across primary care and other providers in the health system. 
  • Institute for Healthcare Improvement
    Provides a wealth of information and tools about healthcare improvement initiatives, including information about Triple Aim