Submit a quality improvement success story to the South West LHIN
Quality Improvement is a catalyst for change needed to achieve quality care, improved health, and better value. Building a culture of quality improvement, developing capacity, and embedding structured improvement methods into change initiatives has been and continues to be an implementation priority for the South West LHIN and health service providers. Creating a culture that is relentless in its pursuit of quality improvement requires continuous and sustained involvement from all stakeholders, particularly those who use health care services, to develop a shared understanding of the opportunities to improve the experience of care, implement the required changes, study the results and make refinements. These changes often include changing behaviour patterns and how systems operate.
Clinical Quality Table
The Clinical Quality Table (CQT) represents a partnership between the South West LHIN and Health Quality Ontario (HQO) and provides a mechanism to advance the foundations for clinical quality improvement in support of the South West LHIN Integrated Health Service Plan and initiatives of HQO. The CQT will serve as an important mechanism for clinical leadership to achieve progress and momentum on quality.
Terms of Reference, Clinical Quality Table
Membership
Name |
Group Representation |
Organization |
Dr. Amit Shah |
Emergency Department Lead |
South West LHIN |
Dr. Anita Singh |
Palliative Care Physician |
LHSC |
Carol Moore |
Quality Improvement Specialist |
Health Quality Ontario |
Dr. Janice Owen |
Cancer Care Ontario Clinical Lead |
Cancer Care Ontario, SWRCP |
Dr. Gord Schacter |
London Middlesex Clinical Lead |
South West LHIN
|
Dr. Ian Ball |
Critical Care Lead |
South West LHIN |
Jackie Schleifer Taylor |
VP, Chief Quality Officer |
LHSC |
Dr. Jitin Sondhi |
Oxford Clinical Lead |
South West LHIN |
Dr. Keith Dyke |
Grey Bruce Clinical Lead |
South West LHIN |
Dr. Kellie Scott |
Huron Perth Clinical Lead |
South West LHIN |
Lisa Penner |
Program Lead, Hospice Palliative Care |
South West LHIN |
Dr. Louise Moist |
Internal Medicine Physician Lead |
South West LHIN |
Mark Brintnell |
VP, Quality, Performance and Accountability |
South West LHIN |
Dr. Paul Gill |
Huron Perth Clinical Lead |
South West LHIN |
Rachel Labonte |
Program Lead, Partnering for Quality |
South West LHIN |
Dr. Scott McKay |
Site Chief of Family Medicine |
Schulich Medicine |
Sheri Nolan |
Executive Assistant |
South West LHIN |
Steven Carswell (co-chair) |
Director, Quality |
South West LHIN |
Sue Tobin |
Nurse Practioner and Clinical Director |
Ingersoll Nurse Practioner Led Clinic |
TBD Representative |
Public Health |
Public Health |
Quality Improvement Enabling Framework
Developed by the Quality Advisory Group, the Framework was developed to guide the South West LHIN quality improvement activities. It provides a foundation for the work of the advisory group. The framework has been successfully applied at the health service provider level as a way to develop more effective and better aligned initiatives as part of their organization’s ongoing quality improvement efforts.

Experience Based Design
Working alongside LHIN residents to find solutions to improve care experiences creates a collective ownership and commitment to continuous improvement. When health service providers learn about care experiences and preferences directly from those people receiving the services, they get the necessary insights to work together to make improvements that matter most to those receiving care.
Experience Based Design uses experience to gain insights from which you can identify and co-design opportunities for improvement. It is about understanding the emotional journey in our healthcare system and designing an improved healthcare experience. It incorporates the patient voice into health system design by observing and involving patients/clients in the process and asking how they want to be cared for.