French Language Services

Special Report:
Active Offer of Services in French 
Provincial FLS Coordinator Network (French)
The Provincial French Language Services Network will work collaboratively to develop and implement consistent provincial approaches to strategic French language services priorities, always applying best practices.

FLC cover image 

It is our hope that through the use of the toolkit, our French designated and identified health service providers will use the information to provide even better care to our Francophone residents, through the delivery of culturally sensitive care.

Introduction

The Erie St. Clair and South West Local Health Integration Networks (LHINs) are proud to provide you with this French Language services (FLS) Toolkit.
The toolkit supports designated and identified health service providers in implementing and delivering quality services in French, as per their mandate. It is also a useful resource for other health service providers in meeting the needs of their patients/clients.

Special Report

Rapport special

The toolkit offers:

  • An overview on a variety of subjects related to the delivery of services in French
  • Useful information and practical tools to make delivery of services in French as easy as possible
  • Basic information on: the Francophone community, active offer of French language services, implementation of French language services, human resources, training, translation and interpretation, supporting legislation and thehealthline.ca
  • A list of resources 
  • Flyers and fact sheets produced by outside organizations to complement the information provided. F
  • Badges, lanyards and signs to promote delivery of services in French. (Additional quantities of these items are available through your LHIN’s French Language Services Coordinator.)

Your LHIN’s French Language Services Coordinator is an important resource who can support you as you implement and deliver services in French. Whether you have a question about the templates provided in this Toolkit, you need support in reaching out to the Francophone community or you would like additional promotional items, we are here to help you. 

To reach your LHIN’s French Language Services Coordinator:

Marthe Dumont
Erie St. Clair LHIN
1 866 231-5446 or
519 351-5677, ext. 3241
Marthe.Dumont@lhins.on.ca  
Suzy Doucet-Simard
South West LHIN
1 866 294-5446 or
519 672-0445, ext. 2612
Suzy.Doucet-Simard@lhins.on.ca 


Download the toolkit by section


Table of Contents

Section 1: The Francophone Community

Section 2: Active Offer of French Language Services

Appendices

  1. LHIN Community Engagement Guidelines and Toolkit
  2. Consortium national de formation en santé
  3. Active Offer of FLS in Health - Employer Fact Sheet

Section 3: Implementation of French Language Services

Appendices

  1. List of Identified and Designated HSPs for the provision of French Language Services, Erie St. Clair LHIN
  2. List of Identified HSPs for the provision of French Language Services, South West LHIN
  3. HSP FLS Implementation Plan Template (EXCEL version)
  4. Designation Plan
  5. Designation Process
  6. A Self-Assessment Tool – Implementation of French Language Services

Section 4: Human Resources

Appendices

  1. Staff Survey - French-language skills
  2. French Language Oral and Written Capability Levels
  3. Human Resources Plan 
  4. Staffing and Managing Designated Positions, A Practical Guide for Managers

Section 5: Training

Appendices

  1. Letter re: Reimbursement Program for French Language Courses
  2. French Language Training Program Information – South Region
  3. French Language Training Program - Fact Sheet
  4. French Language Training Program - Conditional Eligibility Form 

Section 6: Translation and Interpretation

Appendices

  1. Chart taken from the Communication in French Guidelines 
  2. Revised Translation Service Guidelines 
  3. Request for Service
  4. Fact Sheet - Language Services Toronto 

Section 7: Legislation regarding French Language Services

Appendices

  1. French Language Services Act
  2. Ontario Regulation 407/94
  3. Ontario Regulation 398/93
  4. Ontario Regulation 671/92
  5. Ontario Regulation 284/11
  6. Map of Designated Areas
  7. Local Health System Integration Act
  8. Ontario Regulation 515/09
  9. Erie St. Clair/South West French Language Health Planning Entity
  10. Health Equity Impact Assessment (HEIA) Workbook
  11. French Language Services Supplement
  12. HEIA Template

Section 8: thehealthline.ca

Appendices

  1. Introducing thehealthline.ca to Ontario
  2. French Language features on SouthWesthealthline.ca

Section 9: Resources and Evaluation

Appendices

  1. Promotional Material
  2. Francophone Resources in Erie St. Clair LHIN
  3. Francophone Resources in South West LHIN
  4. Support Networks and Organizations 
  5. Online Advertising
  6. Bilingual or French-language universities and colleges in Ontario
  7. French media per regions in Ontario
  8. Rifssso
  9. cliquezsante.ca
Office of the French Language Services Commissioner of Ontario

Annual Report 2015-16
FLS Annual Report