Indigenous Cultural Competency Training

The Indigenous Cultural Competency (ICC) online education program is new to Ontario, and was adapted from the Provincial Health Services Authority of British Columbia, who has mandated this training for all health services authority staff for over five years. Indigenous Cultural Competency Training is designed to improve health outcomes for Ontario’s Aboriginal people by building culturally competent and safe health care environments, which will increase the likelihood that Aboriginal people will seek care and stay for treatment. 

ICC is conducted online at a participant’s own pace through eight modules over an eight week period. The modules are interactive and are facilitated by an instructor. Throughout the training, participants enhance their self-awareness and build on existing skills toward a culturally-self health care system. Designed in response to an overwhelming request for Ontario-specific ICC Training, SOAHAC has worked closely with the Provincial Health Services Authority in B.C. to ensure that participants are provided with a foundation to understand Indigenous worldviews and traditional practices, the impact that history has had on Indigenous health and the effect of personal biases that often go unrecognized. 

Poster: ICS training 

Register at: 

http://www.culturalcompetency.ca/training/ontario



Resources and Frequently Asked Questions


What is the indigenous Cultural Competency Training?

The Indigenous Cultural Competency Training (ICC) training is a unique, facilitated on-line training program designed to increase knowledge, enhance self-awareness, and strengthen the skills of those who work both directly and indirectly with Aboriginal people. The goal of the ICC training is to develop and promote individual competencies and positive partnerships.

Skilled facilitators guide and support each participant through dynamic and interactive learning modules. Participants will learn about terminology, diversity, aspects of colonial history such as Indian residential schools and Indian Hospitals, a timeline of historical events, and contexts for understanding social disparities and inequities. Through interactive activities, participants examine culture, stereotyping, and the consequences and legacies of colonization. Participants will also be introduced to tools for developing more effective communication and relationship building skills.

How long does the course take to complete?

The ICC Core Health online training takes approximately eight hours (depending on prior knowledge and learning style) to complete over an eight week period. Learners are able to work at their own pace over this eight week period, and will receive a certificate upon completion. 

Who should take the training?

“I see a role for this training for anyone who has patient contact within the healthcare system.  I also think that it is crucial that leaders within the healthcare system take this training because it is not just at the individual level that we need to be changing our behaviour, it’s at the institutional level.” Dr. Christopher Mackie, Medical Officer of Health, Middlesex Health Unit

Anyone is eligible to take the training.  Anyone directly employed by a Health Service Provider funded by the South West Local Health Integration Network (LHIN) is qualified to take the training without a fee.

Is there a cost to take the training?

The South West LHIN covers the cost of the training for Health Service Providers funded by the South West LHIN.

Anyone directly employed by a Health Service Provider funded by the South West Local Health Integration Network is qualified to take the training without a fee.  If you are qualified to take the training and are still prompted to pay a fee, please contact Gertie Mai Muise, Associate Director, SOAHAC at gmuise@soahac.on.ca

Health care workers who work for Aboriginal organizations within the South West LHIN are also eligible to take the training without a fee. 

Anyone else can take the training for a fee ($250/ person).

I have taken the core training, now what?  Is there any support for organizations? Is there additional training?

Once a number of staff within one organization/ department have completed the online ICC training, they may consider requesting a facilitated, face-to-face Integration Workshop.

For participants who have completed the ICC Core Training, we have additional trainings, including the newly developed Ontario specific Mental Health post-training (to be launched in Spring 2015), as well as the Bystander to Ally training – you may register for post-training, free of cost, at: http://www.culturalcompetency.ca/post-training

The South West LHIN, in partnership with the South West Ontario Aboriginal health Access Centre (SOAHAC), also offers an ICC Integration Workshop. The Workshop can be requested by an organization who has a large group of staff who have completed the core ICC training and are looking to integrate learning from the training into practice.  The objective of this workshop is to support staff to move to a deeper level of understanding in:

  • Increasing knowledge
  • Enhancing Self-awareness
  • Skill development

Workshops are approximately 2.5-3 hours in length, and are facilitated face-to-face.  To request an Integration Workshop, please contact Vanessa Ambtman-Smith, Aboriginal Health Lead, South West LHIN.

How many staff can we train each year?

The South West LHIN has purchased seats for learners for the year April 1, 2015 - March 31, 2016.  A new learner cohort starts each Monday and can accommodate 25 participants.  The South West LHIN has committed 400 seats for community sectors and organizations, and 500 for the hospital sector for 2015-16.  It is up to each organization to develop an annualized training plan to develop a target number of staff to train each year.  There is no expectation that each organization will have a minimum number of staff trained each year. 

Through engagement with Aboriginal communities and organizations within the South West LHIN, some areas of focus, organizations and sectors have been identified as a priority for training:

  • CCAC
  • Focus on Mental Health and/or Addictions
  • Hospitals – Emergency Room; Psychiatric/ Mental Health Services/ Detox
  • Health Links – specifically in the Grey, Bruce, London Middlesex, Elgin areas
  • Hospice Palliative Care

How do we meet the Service Accountability Agreement obligation?

What are the M-SAA Indigenous Cultural Competency Training obligations?

Health Service Providers (HSPs) are required to develop an annualized training plan to identify and track the number of staff that register and complete the Indigenous Cultural Competency (ICC) training course to be submitted to the LHIN via Survey Monkey by June 30th, 2015. In this plan, HSPs will identify the number of staff expected to be trained during 2015-16. The South West LHIN has arranged to provide training for 400 individuals within the community sector for 2015-16. In the event that the number training requests exceeds the number of spaces available, the LHIN will ensure a minimum number of spaces for all HSPs and prorate the remaining spaces based on total HSP full time equivalent staff.

What are the H-SAA Indigenous Cultural Competency Training obligations?

Hospitals are required to develop an annualized training plan to identify and track the number of staff that register and complete the Indigenous Cultural Competency (ICC) training course to be submitted to the LHIN via Survey Monkey by June 30th, 2015. In this plan, HSPs will identify the number of staff expected to be trained during 2015-16. The South West LHIN has arranged to provide training for 500 individuals within the hospital sector for 2015-16. In the event that the number training requests exceeds the number of spaces available, the LHIN will ensure a minimum number of spaces for all HSPs and prorate the remaining spaces based on total HSP full time equivalent staff.

The South West LHIN has developed a template to use for documenting your annualized training plan. This template is in Excel format and will provide you with options to:

  • Identify the number of staff expected to be trained in 2015-16
  • Track staff who have registered for the training; Completed the training and Non-completed training
  • Calculate the percentage of staff expected to be trained

In April, 2015, the South West LHIN will send out a Survey Monkey prompting you to provide the following information for 2015/16:

  • # of staff expected to be trained; name of HSP and sector

As outlined in the SAA obligation, this report is due by June 30th, 2015. 

In April 2016, the LHIN will circulate another survey report (due June 30th, 2016) to collect the actuals of who was trained over the course of the 2015/2016 year. 

Annualized ICC training plan template/progress tool

For organizations to identify their annualized training plan, and track training progress to support the LHIN reports for this obligation