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Email the South West LHINTwitter @SouthWestLHINThe South West LHIN on facebookThe South West LHIN on YouTube

South West Local Health Integration Network 
201 Queens Avenue, Suite 700
London, ON N6A 1J1

519-672-0445
1-866-294-5446 
southwest@lhins.on.ca

Directory

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Executive office and senior leadership

Michael Barrett Chief Executive Officer 519-640-2562
        Stacey Griffin       Executive Office Coordinator 519-640-2563
        Marilyn Robbins       Executive Office Assistant 519-640-2561
Mark Brintnell Senior Director, Performance & Accountability 519-640-2577
        Sheri Nolan       Administrative Assistant to the Senior Director 519-640-2576
Kelly Gillis Senior Director, System Design & Integration 519-640-2564
        Pauline Adams       Administrative Assistant to the Senior Director 519-640-2565
Ashley Jackson Director, Communications & Community Engagement 519-640-2604
Lorri Lowe Controller & Manager of Corporate Services 519-640-2580



Corporate services

Lorri Lowe Controller & Manager of Corporate Services 519-640-2580
Lana-Lisa Coombs-Jackman Corporate Services & HR Assistant 519-640-2602
Jennifer McKim Business Receptionist 519-640-2586
Louisa Oates Business Assistant 519-650-2585



Communications and community engagement

Ashley Jackson Director, Communications & Community Engagement 519-640-2604
Faadia Ghani Communications & Community Engagement Specialist 519-640-2594
Vacant Communications & Community Engagement Specialist
Denise Hewitt Communications & Web Coordinator 519-640-2595



Performance and accountability

Mark Brintnell Senior Director, Performance & Accountability 519-640-2577
Sheri Nolan Administrative Assistant to Senior Director 519-640-2576
Tracy Clifford Program Assistant 519-640-2579
Scott Chambers Team Lead, Finance 519-640-2578
Josh Clark Financial Analyst 519-640-2584
Merry Padang Financial Analyst 519-640-2582
Carolyn Ridley Financial Analyst 519-640-2581
Biju Thomas Financial Analyst 519-640-2605
Betty Wang Financial Analyst 519-640-2601
Nicole Robinson Team Lead Performance Improvement 519-640-2570
Jennifer McCullough Performance Improvement Lead 519-640-2575
Harpreet Brar Health Data & Performance Analyst 519-640-2591
Lindsey Declercq Health Data & Performance Analyst 519-640-2590
Heather White Health Data & Performance Analyst 519-640-2618
Jason Zhang Health Data & Performance Analyst 519-640-2598



eHealth

Brian Ashby Team Lead, Information Management 519-640-2597
Noor-Amin Noorani eHealth Specialist 519-640-2590


Quality Improvement

Rachel Stack Quality Improvement Lead 519-640-2616
Kevin de Jong Quality Improvement Specialist 519-640-2588





Hospitals and the acute sector

Andrea McInerney System Design & Integration Lead 519-640-2572
Jana Fear System Design & Integration Specialist 519-640-2599
Vacant Project Lead, Emergency Departments
Doug Bickford Program Lead, Rehabilitation 519-640-2587
Alexa Attard Program Assistant 519-640-2596
Scott Chambers Team Lead, Finance 519-640-2578
Betty Wang Financial Analyst 519-640-2601
Josh Clark Financial Analyst 519-640-2584
Nicole Robinson Team Lead, Performance Improvement 519-640-2570
Harpreet Brar Health Data and Performance Analyst 519-640-2591
Faadia Ghani Communications & Community Engagement Specialist 519-640-2594
Brian Ashby Team Lead, Information Management 519-640-2597
Vanessa Ambtman-Smith Aboriginal Health Lead 519-640-2610
Suzy Doucet-Simard French Language Coordinator 519-640-2612



Mental health and addictions

Kelly Simpson System Design & Integration Lead 519-640-2609
Rebecca McKee System Design & Integration Specialist 519-640-2568
Laura Deyell Program Assistant 519-640-2567
Josh Clark Financial Analyst 519-640-2584
Jennifer McCullough Performance Improvement Lead 519-640-2575
Merry Padang Financial Analyst 519-640-2582
Lindsey Declercq Health Data & Performance Analyst 519-640-2590
Denise Hewitt Communications & Web Coordinator
519-640-2595
Brian Ashby Team Lead, Information Management 519-640-2597
Vanessa Ambtman-Smith Aboriginal Health Lead 519-640-2610 
Suzy Doucet-Simard French Language Coordinator
519-640-2612



Chronic disease (prevention management), health links, p
rimary care, community health centres

Kristy McQueen System Design & Integration Lead 519-640-2583
Amber Alpaugh-Bishop
Project Manager, Health Links
519-640-2603
Alexa Attard
Program Assistant
519-640-2596
Heather White
Health Data & Performance Analyst
519-640-2618
Josh Clark
Financial Analyst 519-640-2584
Kevin de Jong
Quality Improvement Specialist  519-640-2588
Mia Segal System Design & Integration Specialist 519-640-2611
Nicole Robinson
Team Lead, Performance Improvement
519-640-2570
Noor-Amin Noorani
eHealth Specialist
519-640-2618
Rose Peacock
System Design & Integration Lead
519-640-2574
Sue McCutcheon Program Lead, Health Links 519-640-2571
Vanessa Ambtman-Smith Aboriginal Health Lead 519-640-2610 
Suzy Doucet-Simard French Language Coordinator
519-640-2612
Faadia Ghani
Communications & Community Engagement Specialist
519-640-2594


Seniors, long-term care, community support services, CCAC

Julie Girard Team Lead, System Design & Integration 519-640-2569
Carolyn Ridley
Financial Analyst
519-640-2581
Christina Janson
System Design & Integration Specialist
519-640-2615
Doug Bickford Program Lead, Rehabilitation 519-640-2587
Jason Zhang
Health Data & Performance Analyst
519-640-2598
Jennifer McCullough  Performance Improvement Lead
519-640-2575
Laura Deyell Program Assistant 519-640-2567
Lynn Hinds
System Design & Integration Lead
519-640-2623
Merry Padang Financial Analyst 519-640-2582
Vanessa Ambtman-Smith Aboriginal Health Lead
519-640-2610 
Suzy Doucet-Simard
French Language Coordinator
519-640-2612
Denise Hewitt Communications & Web Coordinator
519-640-2595


Health Force Ontario

Jane Tillmann Regional Advisor, South West LHIN 519-640-2613
 


Customer Service Policy and AODA Compliance

The Accessibility for Ontarians with Disabilities Act, 2005 (the AODA) is a provincial act with the purpose of developing, implementing and enforcing accessibility standards in order to achieve accessibility for persons with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises.

Under the AODA, Ontario Regulation 429/07 entitled "Accessibility Standards for Customer Service" establishes accessibility standards specific to customer service and the provision of goods and services to the public.

The Local Health Integration Networks are required to meet the requirements of accessibility standards established by the AODA. This policy applies to all South West LHIN staff, volunteers and similar parties who deal with the public.

  1. Accessibility (AODA) Statement of Commitment
  2. Occupational Health and Safety Policy Statement
  3. South West LHIN Multi-year Accessibility Plan

The South West LHIN will strive to provide materials and services in a way that respects the dignity and independence of people with disabilities. All reasonable effort will be used to ensure that South West LHIN policies, practices and procedures are consistent with the spirit and requirements of the Accessibility Standards for Customer Service (Ontario Regulation 429/07).

Communication with Persons with Disabilities

When communicating with a person with a disability, South West LHIN staff and representatives will do so in a manner that takes into account the person's disability.

Videos:

Captioning of South West LHIN videos on our YouTube channel is available on request.

Assistive Devices

To facilitate interaction with the South West LHIN, a person with a disability may provide their own assistive device for the purposes of obtaining, using and benefiting from any of the South West LHIN materials and services that are made available to the public.

Service Animals

The South West LHIN welcomes people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public.

If a service animal is excluded by law from the premises in which the South West LHIN is operating, the South West LHIN will ensure that alternate means are available to enable the person with a disability to access South West LHIN materials and services.

Support Persons

The South West LHIN welcomes people with disabilities who are accompanied by a support person.

At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises. In the event that a fee is charged in relation to a support person's attendance at a South West LHIN sponsored event, advanced notice of the fee will be provided.

Notice of Temporary Disruption

The South West LHIN will make reasonable efforts to provide notice in the event of a planned or unexpected disruption in our facilities or services where we have control over such facilities or services.

This notice will include information about the reasons for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The South West LHIN will provide notice by posting information in visible places on our premises and on the South West LHIN website, or by any other method that may be reasonable under the circumstances.

Training

The South West LHIN will provide training to all board members, employees, volunteers and others who deal with the public on our behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures. Training will be provided as soon as practicable after an individual assumes responsibilities related to the public and will include the following:

The purposes of the AODA and the requirements of the Accessibility Standards for Customer Service Information regarding the LHIN policies, practices and procedures relating to the customer service standards How to interact and communicate with people with various types of disabilities:

1. What to do if a person with a particular type of disability is having difficulty accessing your materials or services
2. How to interact with people with disabilities who use an assistive device, service animal or support person
3. How to use the equipment or assistive devices that may be provided for use by the South West LHIN

The amount and format of training will be tailored to suit each person's interactions with the public or his/her involvement in the development of policies, procedures and practices pertaining to the provision of materials and services. Staff will also be trained when changes are made to these policies, practices and procedures.

Feedback Process

Feedback on our materials and service is welcome as it encourages continuous service improvements. To provide feedback, please email southwest@lhins.on.ca

Availability of Documents Required by the Accessibility Standards for Customer Service (Ontario Regulation 429/07)

Documents required by the Accessibility Standards for Customer Service are available upon request. When providing a document to a person with a disability, the South West LHIN will work with the individual to identify options for provision of the document or the information contained in the document. The South West LHIN will endeavour to provide a format that takes the person's disability into account.


  

519-640-2588
Team Lead, Performance Improvement