Contact Us

Email the South West LHINTwitter @SouthWestLHINThe South West LHIN on facebookThe South West LHIN on YouTube
 
South West Local Health Integration Network 
356 Oxford Street West
London, ON N6H 1T3
 
1-800-811-5146
TTY: 519-473-9626
TTY Toll Free: 1-800-811-5147
Fax: 519-472-4045

southwest@lhins.on.ca


Information for patients or caregivers

If you are already a patient of our organization please call your care team direct by using your VIP phone number provided by your care coordinator.

If you cannot find your VIP phone number, just dial 1-800-811-5146, or TTY Toll Free: 1-800-811-5147. You will get a live answer from 8:00 a.m. to 8:00 p.m., seven days a week. 

Map of South West home and community care offices.


London (Head Office)

356 Oxford Street West, London, ON N6H 1T3
Telephone: 1-800-811-5146
TTY: 519-473-9626, TTY Toll Free: 1-800-811-5147, Fax: 519-472-4045

Office Hours: 8:30 am to 4:30 pm Monday to Friday
Client Services phone access: 8:00 am to 8:00 pm Daily (including weekends and holidays)
Email: SouthWest@lhins.on.ca

London (Downtown)

201 Queens Avenue, Suite 700, London, ON N6A 1J1
Fax: 519-672-6562

Office Hours: 8:30 am to 5:00 pm Monday to Friday

Hanover

90-7th Avenue, Hanover, N4N 2G9
Fax: 519-881-1425

Office Hours: 8:30 am to 4:30 pm Monday to Friday     
See Owen Sound office outside these hours

Owen Sound

1415 1st Avenue West, Suite 3009,  Owen Sound, ON N4K 4K8
Fax: 519-371-5612

Office Hours: 8:30 am to 4:30 pm Monday to Friday 
Client Services phone access: 8:00 am to 6:00 pm Monday to Friday 
                                          8:30 am to 6:00 pm Weekends and holidays

St. Thomas

1063 Talbot St, Unit 70, St Thomas, ON N5P 1G4
Fax: 519-631-2236 

Office Hours: 8:30 am to 4:30 pm Monday to Friday 
See London after hours
Email: info-stthomas@sw.ccac-ont.ca

Seaforth  

32A Centennial Drive, P.O. Box 580, Seaforth, ON N0K 1W0
Fax: 519-527-0470

Office Hours: 8:30 am to 4:30 pm Monday to Friday 
See Stratford outside these hours

Stratford  

65 Lorne Avenue East, Stratford, ON N5A 6S4
Fax: 519-273-2847

Office Hours: 8:30 am to 4:30 pm Monday to Friday 
Client Services phone access: 8:00 am to 8:00 pm Monday-Friday
                                          8:30 am to 4:30 pm Weekends and holidays

Woodstock 

5-1147 Dundas Street, Woodstock, ON N4S 8W3
Fax: 519-539-0065 

Office Hours: 8:30 am to 4:30 pm Monday to Friday
See Stratford after hours
Email: info-woodstock@sw.ccac-ont.ca


Most hospitals in the South West region are staffed with our team members during daytime hours. Ask your local hospital staff how to get in touch with the on-site home and community care staff to access services. Map of South West Hospitals.

Technical Feedback

Email Us to report technical difficulties only with the web site (communications carried over the Internet are neither secure nor verifiable. For privacy and security reasons, please do not include your personal health information such as health card numbers in your e-mail).

Frequently asked questions

Our Frequently Asked Questions (FAQ) page provides answers to common questions about  our role and our services. We update this section regularly so we recommend you check back from time to time.

Feedback

How are we doing? We value your feedback and input on all aspects of our services. If you have compliments, concerns or questions, we want to hear from you.  
Visit our feedback page. Please remember not to send any Personal Health Information. For patient feedback, please call 1 800 811-5146 


Customer Service Policy and AODA Compliance

The Accessibility for Ontarians with Disabilities Act, 2005 (the AODA) is a provincial act with the purpose of developing, implementing and enforcing accessibility standards in order to achieve accessibility for persons with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises.

Under the AODA, Ontario Regulation 429/07 entitled "Accessibility Standards for Customer Service" establishes accessibility standards specific to customer service and the provision of goods and services to the public.

The Local Health Integration Networks are required to meet the requirements of accessibility standards established by the AODA. This policy applies to all South West LHIN staff, volunteers and similar parties who deal with the public.

  1. Accessibility (AODA) Statement of Commitment
  2. Occupational Health and Safety Policy Statement
  3. South West LHIN Multi-year Accessibility Plan

The South West LHIN will strive to provide materials and services in a way that respects the dignity and independence of people with disabilities. All reasonable effort will be used to ensure that South West LHIN policies, practices and procedures are consistent with the spirit and requirements of the Accessibility Standards for Customer Service (Ontario Regulation 429/07).

Communication with Persons with Disabilities

When communicating with a person with a disability, South West LHIN staff and representatives will do so in a manner that takes into account the person's disability.

Videos:

Captioning of South West LHIN videos on our YouTube channel is available on request.

Assistive Devices

To facilitate interaction with the South West LHIN, a person with a disability may provide their own assistive device for the purposes of obtaining, using and benefiting from any of the South West LHIN materials and services that are made available to the public.

Service Animals

The South West LHIN welcomes people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public.

If a service animal is excluded by law from the premises in which the South West LHIN is operating, the South West LHIN will ensure that alternate means are available to enable the person with a disability to access South West LHIN materials and services.

Support Persons

The South West LHIN welcomes people with disabilities who are accompanied by a support person.

At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises. In the event that a fee is charged in relation to a support person's attendance at a South West LHIN sponsored event, advanced notice of the fee will be provided.

Notice of Temporary Disruption

The South West LHIN will make reasonable efforts to provide notice in the event of a planned or unexpected disruption in our facilities or services where we have control over such facilities or services.

This notice will include information about the reasons for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The South West LHIN will provide notice by posting information in visible places on our premises and on the South West LHIN website, or by any other method that may be reasonable under the circumstances.

Training

The South West LHIN will provide training to all board members, employees, volunteers and others who deal with the public on our behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures. Training will be provided as soon as practicable after an individual assumes responsibilities related to the public and will include the following:

The purposes of the AODA and the requirements of the Accessibility Standards for Customer Service Information regarding the LHIN policies, practices and procedures relating to the customer service standards How to interact and communicate with people with various types of disabilities:

1. What to do if a person with a particular type of disability is having difficulty accessing your materials or services
2. How to interact with people with disabilities who use an assistive device, service animal or support person
3. How to use the equipment or assistive devices that may be provided for use by the South West LHIN

The amount and format of training will be tailored to suit each person's interactions with the public or his/her involvement in the development of policies, procedures and practices pertaining to the provision of materials and services. Staff will also be trained when changes are made to these policies, practices and procedures.

Feedback Process

Feedback on our materials and service is welcome as it encourages continuous service improvements. To provide feedback, please email southwest@lhins.on.ca

Availability of Documents Required by the Accessibility Standards for Customer Service (Ontario Regulation 429/07)

Documents required by the Accessibility Standards for Customer Service are available upon request. When providing a document to a person with a disability, the South West LHIN will work with the individual to identify options for provision of the document or the information contained in the document. The South West LHIN will endeavour to provide a format that takes the person's disability into account.


  

519-640-2588
Team Lead, Performance Improvement