2017 Quality Symposium

Our 2017 Quality symposium took place Thursday, June 1, 2017 at the Stratford Rotary Complex.

Our theme this year was: A Quality Journey: Together We Are Better. Together we move towards our vision of an integrated health care system, a system that is focused on improved quality outcomes for patients. 

The Quality Symposium is an annual event that brings together over 400 health care service providers, governors and partners to educate and inspire quality improvement best practices in health care. This event is accessible and free of charge.

Find out more about our 2017 Quality Award applicants.


 9:00 – 9:05 
 Welcome participants
 9:05 – 9:25 
 Opening comments: Michael Barrett, CEO, South West LHIN 
 9:25 – 9:30 
 Video: A Quality Journey, start with a vision
 9:30 – 10:00 
 Patient Voice: Paula Knight: Quality is in the eye of the beholder
 10:00 – 10:45 
 Keynote: Roy Lilley
 10:45 – 11:00   Nutrition and Networking Break
 11:00 – 11:05 
 Video: A Quality Journey, build partnerships
 11:05 – 11:50 
 Michael Bach: Organizational Excellence 
 11:50 – 12:05 
 Quality Awards Presentation: Lori Van Opstal, Board Chair
 12:05 – 1:05 
 Lunch and Networking Break
 1:05 – 1:10 
 Video: A Quality Journey, lead the way
 1:10 – 1:50 
 Luke Anderson: Real Change
 1:50 – 1:55 
 Video: A Quality Journey, engage others
 1:55 – 2:35
 Speaker’s panel: Bringing it all together 
 2:35 – 2:40 
 Video: A Quality Journey, be inspired
 2:40 – 2:50 
 Closing comments and dismissal


Paula Knight headshot

Paula Knight, healthcare executive, cancer survivor and caregiver

Recognized as one of Canada’s Top 100 Most Powerful Women by the Women’s Executive Network, Paula will share her story and experiences in the health care system both as a patient and caregiver. Paula will also reflect on how those experiences shape the way she approaches her role as Vice-President of People, Strategy and Communications at Cancer Care Ontario.

 Roy Lilley headshot

Roy Lilley, writer, broadcaster, commentator and analyst on health care policy

An established writer, broadcaster and commentator on health and social issues in the UK, Roy has addressed audiences at conferences and seminars throughout the UK and internationally. A regular contributor to the Today Programme, Newsnight and BBC News 24 in England, Roy is the author of more than twenty books on health and health service management. Well known for his direct approach on many social issues, Roy has long advocated for changes in the National Health Service. With an international lens, Roy will explore the opportunities available to the Ontario health care system to propel it forward and arrive at transformation.

Michael Bach headshot

Michael Bach CCDP/AP, founder and CEO of the Canadian Centre of Diversity and Inclusion

Founder and CEO of the Canadian Centre of Diversity and Inclusion, Michael Bach is recognized both nationally and internationally as a leader and expert in diversity, inclusion and employment equity. Michael is a passionate trailblazer in creating inclusive and diverse workforces. With his witty sense of humour, Michael will speak on elevating those hard-learned best practices and using enablers to make lasting and impactful organizational changes.

Luke Anderson headshot

Luke Anderson, founder of Stopgap Foundation

Champions are all around us – those who are naturally good at leading by example. Luke’s message is simple: be the change. Through his stories and experiences, Luke challenges us to find the same inspiration that drove him to his success, to find success in ourselves and be the change we wish to see. Breaking down barriers is something Luke has been doing since he founded the Stopgap Foundation in 2011. Following an injury to his spinal cord, Luke began his work building brightly coloured ramps to provide accessibility to previously inaccessible spaces.

Taking place at: 

Quality Symposium 2016

Thank you to those who attended the South West LHIN Quality Symposium on June 2, 2016 in Stratford. We hope those who attended found the day informative and inspiring and that it was an opportunity to network with colleagues from across the South West LHIN.