eShift can improve care in the community, and job satisfaction of nurses and personal support workers


FOR IMMEDIATE RELEASE                                                                                                    

November 29, 2018


London, ON – One of the goals of the South West Local Health Integration Network (LHIN) is to treat patients in the location of their choice – at home. Hospitals also want to ensure patients receive the best care at home when discharged. But home care can present challenges: a shortage of nurses and personal support workers.


While most understand a nurse’s role, many may not know that Personal Support Workers assist people with daily needs in their homes as they cope with the effects of aging, injury or illness. Duties can include help with bathing, dressing, feeding, mobility and reporting important information back to a Registered Nurse or Registered Practical Nurse. Personal Support Workers are highly valued but in short supply in the community.


The South West LHIN is working with Sensory Technologies and its eShift® digital platform to address resource challenges by lowering hospital readmission rates, using community nurses more effectively and improving the job satisfaction of Personal Support Workers. It does this by enabling real-time collaboration between all members of a treatment team, including those at the bedside and those directing care from a remote location.


One nurse can remotely direct workers in six different locations


More specifically, a single nurse using eShift can remotely direct Personal Support Workers in up to six different homes in a single shift providing them with constant access to clinical experience and expertise, and the increased confidence that comes with this kind of support.


Nurses can also direct Personal Support Workers to perform specific tasks based on real-time data being transmitted to the nurses through a digital dashboard. The nurse can instantly see and take action on changes in vital statistics, cognitive status and any challenges faced by the Personal Support Worker. By performing a greater number of tasks under the watchful supervision of a nurse, Personal Support Workers increase their skill set and job satisfaction.


Readmission rates cut dramatically


London Health Sciences Centre (LHSC) and the South West LHIN have been working with the eShift technology on the Connecting Care to Home (CC2H) Program, which aims to improve collaboration, and therefore continuity of care, for patients transitioning from acute care to community care, specifically in the areas of Chronic Obstructive Pulmonary Disease and congestive heart failure.


London Health Sciences Centre and the South West LHIN are now considering how to extend this model to other services and how best to involve patients and families in care delivery, while continuing to provide oversight from clinical staff. The technology has proven itself in other areas as well, such as pneumonia, stroke, orthopedic, as well as complex pediatric patients and palliative care.


eShift enables real-time data collection and provides nursing and other health care provider expertise to Personal Support Workers caring for patients in the community,” said Laurie Gould, EVP, Chief Clinical and Transformation Officer, London Health Sciences Centre. “With the healthcare team working collaboratively through this technology, we have seen significant improvements. For example, some patients with Chronic Obstructive Pulmonary Disease saw their hospital stays reduced by 42 per cent. LHSC also had its 30-day readmission rates diminished by 42 per cent and emergency visits lessened by 50 per cent for this group of patients.”


“eShift has been clinically proven to lower readmission rates, provide increased capacity with existing front-line nursing staff, and lower total treatment costs,” says Donna Ladouceur, Home and Community Care, South West LHIN. “In Ontario, hospital readmission rates for complex end-of-life patients dropped from 50 per cent to under 2 per cent using this technology, decreasing the overall costs on the strained health-care system and increasing the number of available hospital beds.”


For more information:

Dan Brennan

Director, Communications

South West LHIN