South West LHIN 2012 Quality Symposium

Our 2nd Annual South West LHIN Quality Symposium was held on Thursday, May 31, 2012 at the Stratford Rotary Complex. Please email us if you have any questions at

For evaluation results from the day session, please click here.

For evaluation results from the governance and leadership session, please click here.


Below are the presentations that were made at the 2012 Quality Symposium with other materials and links as needed.  Please note: we are not able to post Dr. Patricia Moore's presentation due to copyright concerns regarding some of the content.

Dr. Lynne Maher "Putting People at the Centre of Care"

  • Click here for her presentation (PDF 5.4 MB)
  • Click here for a PDF of the EBD Experience Questionnaire (MS Word version available on request)

Links provided by Dr. Maher:

Bernie Blais and Dr. Lisa Van Bussel "Best Practice Spotlight: Behavioural Supports Ontario"


Kelly Gillis and Gord Milak "Quality Improvement Enabling Framework

  • Click here to see an online version of the Prezi-based presentation
  • Click here for a PDF of the Quality Improvement Enabling Framework
  • Click here for a PDF of the Quality Improvement Enabling Framework in Action

Dr. Daniel Sands "Engaging Patients Through Technology"

  • Click here for a PDF of Dr. Sands Presentation (PDF 4.8 MB)

Dr. Ben Chan "Driving Quality - Governance Matters"

  • Presentation to be posted soon

South West LHIN Quality Symposium - Quality Award Winner Videos

The winners of the South West LHIN's Quality Awards are shown in the videos below.  Congratulations to them and a big thank you to all 29 entrants for their hard work on behalf of their patients and clients across the LHIN.

1 - Regional Hip Fracture Project

2 - eShift 

3 - Shaken Baby Syndrome Prevention Project 


Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 2.75 Category II credits toward their maintenance of certification requirement. 

This program meets the accreditation criteria of The College of Family Physicians of Canada and has been accredited for up to 6.0 MAINPRO-M1 credits for the day session and 1.75 credits for the governance and leadership session (total 7.75 credits for those attending both sessions). 

This event is an Accredited Group Learning Activity (Section 1) as defined by the Maintenance of Certification program of The Royal College of Physicians and Surgeons of Canada and approved by Continuing Professional Development, Schulich School of Medicine & Dentistry, Western University. (6 hours for the day session and 1.75 hours for the governance and leadership session). 

To see our invitation poster, click here.

To see agenda, click here.

Keynote Speakers


LMaher Web photo

Dr. Lynne Maher
Director for Design and Innovation
NHS Institute for Innovation and Improvement, UK

Lynne leads work on innovation specifically focusing on the design and redesign of health services to improve quality and efficiency within the NHS.  She has a particular focus in translating learning from service design and other industries to inspire the NHS. This resulted in the development of Experience Based Design, a ground breaking method of co-designing health services with patients based upon their actual experience of the service provided.

She has also developed a number of products to support health care teams to better understand approaches for innovation including:

Thinking Differently a book designed specifically for front line teams who want to achieve transformational change through creativity and innovation
Creating the Culture for Innovation-a diagnostic tool developed to support senior leaders to develop a culture for innovation within their organizations

Lynne is a Fellow at the Health Service Management Centre, Birmingham University and a Fellow of the Royal Society of Arts. She is an advisory board member for the Design Council and is also part of the faculty for Kaiser Permanente’s Improvement Leaders Course, USA



Dr. Patricia Moore
Moore Design Associates LLC

Moore is an internationally renowned gerontologist and designer, serving as a leading authority on consumer lifespan behaviours and requirements. For a period of three years, in an exceptional and daring experiment, Moore travelled throughout the United States and Canada disguised as women more than eighty years of age. With her body altered to simulate the normal sensory changes associated with aging, she was able to respond to people, products, and environments as an elder.

Moore is a frequent international lecturer, media guest, author of numerous articles as well as books: A true Story, The business of Aging (2013), and OUCH Why Bad Design Hurts (in works). She is co-author of the American National Standards Committee on Anthropometry, served as a member of the Board of Trustees of the American Physical Therapy Association, the Harrington Arthritis Research Centre, the Kerberger Centre for Design Excellence at Arizona State University, the Advisory Board of CARF (Certifying Association of Rehabilitation Facilities), and The American Occupational Therapy Foundation.

Moore holds undergraduate degrees in Industrial & Environmental and Communication Design from the Rochester Institute of Technology, completion of Advanced Studies in Biomechanics at New York University’s Medical School and Rusk Institute, graduate degrees in Psychology and Counseling & in Human Development (Social Gerontology) from Columbia University. 

Syracuse University has selected Moore for a 2012 Honorary Doctorate for servicing as a “guiding force for a more humane and livable world, blazing a path for inclusiveness, as a true leader in the movement of Universal Design”.


Dr. Daniel Z. Sands M.D., M.P.H.
Director, Healthcare Business Transformation
Senior Medical Informatics Director

Daniel Z. Sands, M.D., MPH, medical informatics director and director for healthcare business transformation for Cisco. He brings solid industry knowledge and broad experience to this role, where he provides both internal and external health IT leadership and helps key customers with business and clinical transformation using IT.

Prior to joining Cisco in 2006, Sands was vice president and chief medical officer of Zix Corporation, where he helped the company become a leader in e-prescribing. Before that, he worked for almost 14 years in numerous capacities, including clinical systems integration architect at Beth Israel Deaconess Medical Center in Boston, where he developed and implemented numerous systems to improve clinical care delivery and patient engagement.

Sands earned his baccalaureate at Brown University, medical degree at Ohio State University, and a master’s degree at Harvard School of Public Health. He did residency training at Boston City Hospital and an informatics fellowship at Beth Israel Deaconess Medical Center. He is an assistant clinical professor of medicine at Harvard Medical School and maintains a primary care practice in which he makes extensive use of health information technology.

Sands is the recipient of numerous health IT awards, has been elected to fellowship in both the American College of Physicians and the American College of Medical Informatics, is a former board member of the American Medical Informatics Association, and is president and a founder of the Society for Participatory Medicine. In 2009 he was recognized by HealthLeaders Magazine as one of "20 People Who Make Healthcare Better."