Access to Care June 12 Webcast
Access to Care is an approach to care focused on supporting people, specifically seniors and adults with complex needs, to live safely in their homes for as long as possible. Over the last year, there have been three streams of work supporting Access to Care in the South West LHIN: Home First, Complex Continuing Care and Rehabilitation (CCC/Rehab), and Assisted Living, Supportive Housing, and Adult Day Programs (AL/SH/ADP).
About Access to Care
Access to Care is an Approach to help people move out of acute hospitals and into other care settings as quickly, smoothly and safely as possible. Access to Care empowers patients/clients to participate in their own care and ensures that they get the right care at the right time and place. It calls for collaboration and integration across the health system.
In the South West LHIN, Access to Care involves three main initiatives:
(Click on each initiative to learn more)
Professionals across the healthcare spectrum are working together to achieve the goals of Access to Care
Learn more about Access to Care:
Access to Care Approach Newsletter
Resources for Health Care Providers:
Home First is a province-wide strategy and a new way of approaching patient/client care. The central idea is that when a person enters the hospital, health professionals, family members and others work together to get him or her home, if at all possible. Research has shown that this is the best way to manage transitions from hospital.
Benefits of Home First:
For patients and clients, Home First:
- Empowers you to participate in your care.
- Gets you home sooner, minimizing your risk of hospital-acquired infection and functional decline.
- Enables you to live safely and comfortable at home for as long as possible.
- Enables you to make life-changing decisions, such as a move to long-term care, from your own home.
For hospitals, the CCAC and the local health system, Home First:
- Improves the effectiveness of discharge planning.
- Reduces the number of Alternate Level of Care patients.
- Shortens Emergency Department length of stay.
- Provides better access to hospital and long-term care for those who really need it.
Learn more about Home First:
Resources for Health Care Providers
As part of the Access To Care Appraoch, Assisted Living, Supportive House and Adult Day Program stakeholders will work together to enhance and realign services to best meet the needs of high-risk clients in our communities.
Residents in the South West will benefit from work done as part of this initiative because available resources will be better provided where clients need them. Instead of having to research available services and compare what can be provided, a CCAC caseworker will act as the client’s personal navigator into the health care system.
The expanded CCAC role will include admissions for these programs so that patients will have a single point of access to local services. This change supports some the major goals of the government’s Excellent Care For All strategy – to reduce unnecessary hospital visits and increase the quality of each patient’s care experience.
Learn more about the AL/SH/ADP initiative:
Resources for Health Care Providers:
As part of the Access To Care Approach, the Complex Continuing Care (CCC) and Rehabilitation initiative will help ensure these services for frail seniors and adults with special needs are provided consistently and can be easily accessed across the LHIN. After careful study, the existing services will be re-aligned to better meet client needs and provided through a single point of access, the South West Community Care Access Centre (CCAC). Ultimately the work of this initiative will reduce wait times and improve utilization for CCC and Rehab beds, and reduce the number of patients designated as ALC.
Residents in the South West will benefit from work done as part of this initiative because available resources will be better provided where clients need them. Instead of having to research available services and compare what can be provided, a CCAC caseworker will act as the client’s personal navigator into the health care system.
The expanded CCAC role will include admissions for these programs so that patients will have a single point of access to local services. This change supports some the major goals of the government’s Excellent Care For All strategy – to reduce unnecessary hospital visits and increase the quality of each patient’s care experience.
Learn more about the CCC/Rehabilitation initiative:
Resources for Health Care Providers:
June 12 Webcast Presentation Materials
Slide Deck (PDF 1MB)
Q and A (PDF)
Assisted Living/Supportive Housing/Adult Day Programs Final Report (PDF 1 MB)
CCC/Rehab Bed Draft Final Report - June 12 (PDF 3 MB)
CCC/Rehab Bed Report Appendices (PDF 1 MB)
Assisted Living/Supportive Housing/Adult Day Programs Report - Appendices (PDF 2.5MB)
Additional Materials
High Risk Seniors Pilot Project Final Report
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News Feed:
May 2, 2013 Bruce County Municipal Engagement
April 22, 2013 City of London Municipal Engagement
April 18, 2013 Senior Friendly Networking Day
April 15, 2013 Hospital News features Home First (link)
April 10, 2013 Grey County Municipal Engagement
April 5, 2013 Access to Care team meeting to celebrate accomplishments and embark on a new year!
April 1, 2013 Access to Care Approach Newsletter
March 27, 2013 Assisted Living Transitions begin in Elgin County
March 20, 2013 SWOGAN Spring Team Exchange event, featuring Senior Friendly Hospital
March 5, 2013 - Woodstock hospital celebrates 1 year anniversary of their rehabilitation unit
February 28, 2013 Access to Care Approach eNewsletter
January 31, 2013 - Access to Care Approach eNewsletter
January 31, 2013 – ATC presentation to Long Term Care Council
January 28, 2013 – Amber Alpaugh-Bishop joined the team as Project Manager
January 14, 2013 – Home First Launch and Coordinated Access Expansion Meeting at Woodstock General Hospital
January 8, 9, 2013 – ATC Team Members attend the EBD Workshop
January 8, 2013 - Assisted Living Transitions begin in Grey and Bruce counties
January 3, 2013 - Visit to Dorchester Adult Day Program to learn more about their services
December 19, 2012 Access to Care Approach eNewsletter
December 18, 2012 Home First and Coordinated Access initial “think tank” meeting at Woodstock General Hospital
December 12, 2012 Adult Day Program education session for the South West LHIN Board of Directors
December 4, 2012 Access to Care Approach eNewsletter
November 28, 2012 Home First presentation to Alexandra Hospital board of directors
November 19, 2012 Access to Care engagement session with St. Thomas council
November 13, 2012 Access to Care presentation to the Alexandra Hospital physicians
November 12, 2012 Access to Care Newsletter posted
October 25, 2012 Alexandra Hospital All Staff Meeting includes an ATC presentation
October 23, 2012 ATC team tour of Alexandra Hospital
October 1, 2012 ATC presentation at Cheshire Board Meeting
October 1, 2012 Rehabilitation ‘Waitlist Management’ live in Oxford County
September 27, 2012 Access to Care Newsletter posted
September 19, 2012 Presentation for Elgin Health Services Council Meeting about Access to Care
September 7, 2012 Access to Care team members attended the Ontario Seniors Care Strategy Expert South West LHIN Consultation with Dr. Samir Sinha
September 4, 2012 Access to Care presentation and discussion with the Middlesex Hospital Alliance Local Advisory Committee
August 29, 2012 Assisted Living Transition Begins in Oxford County
August 15, 2012 Initial Home First Meetings at Grey Bruce Health Services
July 11, 2012 Access to Care tours the ADP faclities at the McCormick Home
July 07, 2012 Watch a video of "Floyd's story"
June 28, 2012 Access to Care presentation to the Huron Perth Providers Council (Central) and Initial Home First meeting at TDMH
June 27, 2012 Access to Care Presentations to the South West LHIN Board of Directors and the Middlesex Providers Alliance
June 23, 2012 Read more about Home First in LHSC’s Inside magazine at http://inside.lhsc.on.ca/, by clicking on “Why Wait”
June 18, 2012 100th patient returns home from hospital as a result of Home First!
June 14, 2012: Presentation to the London Health Providers Alliance.
June 12, 2012: Access to Care Webcast. Click here to watch
May 16, 2012: Presentation to Thames Valley Hospital Planning Partnership (Chiefs of Staff).
May 15, 2012: Presentation to South West Regional Primary Care Network.
May 14, 2012 (week of): St. Thomas Elgin General Hospital Home First travelling roadshow.
May 02, 2012: Presentation to South West CCAC Board of Directors.
April 25, 2012: Tour of new Rehab beds at Woodstock General Hospital. WGH is an early adopter CCAC eligibility and admission criteria.
April 13, 2012: Presentation to South West LHIN Hospital and CCAC CEOs and Chief Nursing Officers.
March 28, 2012: Presentation to South West LHIN Board of Director's Meeting.
Feb 28, 2012: Presentation to TDMH about the Access to Care Approach.
Jan 26, 2012: First patient at St. Thomas Elgin General expected to be discharged with short term intensive hospital to home care plan. This is Home First in action.
Jan. 25, 2012: South West LHIN community engagement session in St. Thomas - Home First was a key focus.
Jan. 24, 2012: Access to Care Newsletter posted here.
Jan. 10, 2012: Sue McCutcheon begins work as the Director of Access to Care in the South West.
Jan. 3, 2012: Andria Appeldoorn begins work as the ATC Communications Lead. She can be reached at 519.474.5695.
Dec 15, 2011: Planning meeting to launch Home First concepts at St. Thomas Elgin General Hospital
Dec 15, 2011: Completed Value Stream Mapping exercise of AL/SH/ADP providers
Dec 15, 2011: ATC presentation to the LHIN’s Quality Advisory Group
Dec 13, 2011: Announcement to all health service providers in South West LHIN to highlight:
• Sue McCutcheon has accepted the position of Director of the Access to Care initiative and will begin on January 9, 2012
• Sherry Frizzell, nursing practice consultant at St. Joseph’s Health Care London will be the CCC/Rehab co-lead working with Mary-Lynn Priestap
• Consulting firm Optimus SBR, will conduct an analysis of current CCC and rehab bed resources and develop recommendations
• ATC Communications Lead Andria Appeldoorn will begin January 3, 2012
Dec 5, 2011: ATC Core Operations team meeting – communications & e-health plans approved in principle
Dec 1, 2011: Inaugural CCC/Rehab Steering Committee meeting – work plan approved
Nov 30, 2011: OMA-LHIN Physician Engagement Session on Access to Care in Stratford generates good discussion about the importance of providing the right care in the right location.
Video | Presentation
Nov 30, 2011: LHIN Communicators meeting – An overview on ATC strategy and LHSC communication update on Home First implementaion provided to hospital communicators.
Nov 28, 2011: Penny Burnham, joins team as Executive Assistant, Access to Care. She can be reached at 519.474.5693 / penny.burnham@sw.ccac-ont.ca. Many thanks to Veronica McLean at the South West LHIN and Allison Coffey at the South West CCAC who have done a fabulous job supporting the teams to date.
Nov 22, 2011: Consulting firm selected to conduct analysis of CCC and Rehab beds and patient needs in South West LHIN.
Nov 7, 2011: 12 patients from University Hospital home on intensive home care services – would have otherwise remained in hospital or Long Term Care.
Nov 4, 2011: AL/SH/ADP Steering Committee.
Nov 3, 2011: ATC Inaugural Steering Committee meeting.
Nov 3, 2011: Home First Steering Committee.
Nov 1, 2011: OMA-LHIN Physician Engagement Session on Access to Care in Owen Sound. Video | Presentation
Oct 24, 2011: OMA-LHIN Physician Engagement Session on Access to Care in London generates good discussion about the importance of providing the right care in the right location. Video | Presentation
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