One of the core values that guides our work across the South West LHIN is listening to your feedback. The South West LHIN's Complaint, Concern,Compliment process provides people with a means of registering a health care complaint or concern, and feedback on what is working well related to the care they receive.
The process ensures follow-up and helps to identify potential systemic issues. The South West LHIN is committed to resolving or overseeing the resolution of a complaint in a timely manner. A review process is in place to record and ensure that reported complaints are addressed. All reported complaints will:
- Be received with courtesy and recorded accurately
- Be acted upon promptly and fairly
- Be confidential and protected.
If you wish to contact the SW LHIN to file a complaint, concern, or compliment, there are several ways of doing so:
- Email: firstname.lastname@example.org
- When filing a complaint by email, please ensure you address the following questions:
- What is the name of the health care organization your concern involves?
- What is your concern?
- Who did you speak to at the health care organization? What did they say?
- What would resolution of this complaint look like to you?
- Please also provide:
- Your name
- Phone number
- Your permission for the SW LHIN to contact you regarding the specific concern.
- Your understanding that the information you provided may be used by the SW LHIN to address your specific concern.
- In person at our office: 201 Queens Ave, Suite 700, London Ontario, N6A1J1
The Patient Ombudsman is responsible for investigating complaints related to Ontario’s hospitals, long-term care homes and community care access corporations (CCACs).
The Ontario Ombudsman is responsible for investigating complaints related to public sector bodies. The Ontario Ombudsman does not investigate hospitals, long-term care homes and community care access corporations (CCACs).
Regulated Health Professionals
All regulated health professionals belong to regulatory bodies called “Colleges”. If your complaint is only about a regulated health professional, such as a physician, nurse, physiotherapist, etc., you will need to contact the appropriate College. Click on Regulated Health Professionals for information.
South West Community Care Access Centre Feedback.
Request Form for requests under the Freedom of Information and Protection of Privacy Act.
The Health Care Consent Act
The Health Care Consent act is an Ontario law regarding the capacity to consent to treatment.